Shipping & Returns

Shipping

Standard delivery time ranges anywhere from 1-4 weeks on average. Rare instances may cause a delay in your products shipping, and in some cases, you may receive your order anywhere from 3-6 weeks (unlikely). Please be patient as your items come from all around the world.
  
As we work with other Brands and Distributors, we adhere to a very strict security and fraud prevention system. A 1-3 day delay on your order may also be added if our system detects the possibility of a fraudulent transaction.

Tracking numbers for your products will be sent to you usually within 2-5 days after purchase. In some instances, it may not show anything, in which case you simply must wait a day or so for the tracking code to update. 

If you have any more questions, don't hesitate to ask us!

Returns

There are no returns but we have a 20-day Refund Policy. If 20 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

Please email us your refund request at ptobemebusiness@gmail.com and we will provide you with detailed instructions on the refund procedure. 

Refunds (if applicable)

We refund only 25% of the amount you paid. Customers can keep the items, we will process the refund right away and the credit will be automatically applied to your credit card or original method of payment. Please note that it takes a few business days for the credit card company to process credit on your statement.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, promotion items cannot be refunded. For example, our promotion items in the $1 Dollar Special Section. 

Exchanges (if applicable)

We replace items only if they are defective or damaged before you receive the shipping delivery. Please email us at info@ptobeme.com and we'll send you a replacement in a timely manner.

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.